Refund and Returns Policy

At Gusbars, we prioritize customer satisfaction and are dedicated to delivering high-quality products. We understand that sometimes purchases may not meet your expectations, and we want to ensure a straightforward and transparent process for returns and refunds. Below is our Refund and Returns Policy designed to provide you with peace of mind while shopping with us.

1. Returns

If you are not fully satisfied with your purchase, you can initiate a return under the following conditions:

  • Timeframe: Returns must be initiated within 30 days from the date of purchase.
  • Product Condition: Items must be unused, unopened, and in their original packaging. Products that have been opened or used will not be eligible for return.
  • Exclusions: Certain items such as perishable goods, customized products, or items marked as non-returnable during purchase cannot be returned due to safety and hygiene regulations.

2. Refunds

We aim to provide a fair refund process. Upon receiving and inspecting your returned item, we will inform you of your refund status.

  • Refund Approval: If your return is approved, we will process your refund, and you will receive a credit to your original payment method within 7–10 business days.
  • Shipping Fees: Please note that shipping costs are non-refundable. If you receive a refund, return shipping costs will be deducted unless the return was due to a defective or incorrect item.
  • Partial Refunds: Partial refunds may be granted for items that are not returned in their original condition or returned after the 30-day period, at our discretion.

3. Exchanges

We only accept exchanges for items that are defective or damaged. If you wish to exchange an item for the same product, please reach out to our customer service team at info@gusbars.com within 7 days of receiving your order for assistance.

4. Return Shipping

You are responsible for the cost of return shipping, unless the item was delivered damaged or incorrectly. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

5. How to Process a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@gusbars.com with your order number and reason for the return.
  2. Our team will provide you with a Return Authorization Number (RAN) and instructions for returning the item.
  3. Package the item securely and send it to the address specified by our team.

6. Conditions for Non-Refundable Items

We reserve the right to deny refunds or exchanges if:

  • The return request is made after 30 days from the date of purchase.
  • The item is used, opened, or not in its original condition.
  • The item is classified as non-returnable due to its perishable nature or health and safety regulations.
  • The return does not comply with the conditions outlined in this policy.

7. Delayed or Missing Refunds

If you haven’t received your refund after the specified processing time, please check your bank account again. If the refund still hasn’t posted, contact your credit card company or bank, as there may be processing delays. If you’ve done all this and still haven’t received your refund, please reach out to us at info@gusbars.com

At Gusbars, we strive to ensure a seamless shopping experience. Your trust is essential to us, and we are here to assist you with any inquiries regarding our Refund and Returns Policy. If you have any questions or concerns, please don’t hesitate to contact our team.